Workflow Automation

What Is Workflow Automation?

Workflow Automation is the use of software to automate repetitive tasks, processes, and information flow so work happens faster, more accurately, and with less manual effort.

Instead of employees doing routine steps by hand, an automated system performs them.

Key Components of Workflow Automation

1. Triggers

An action that starts the workflow.
Example: New order placed → start packaging workflow.

2. Rules / Logic

Conditions that define what the workflow should do.
Example: If seller is verified, approve order automatically.

3. Actions

The automated tasks the system performs.
Example: Send notifications, update status, generate invoices.

4. Integrations

Connects different tools together (e.g., CRM + payment gateway + email).

5. Monitoring

Dashboards, logs, alerts to track workflows.

Benefits of Workflow Automation

• Faster processing
• Fewer mistakes
• Lower operational costs
• Improved customer experience
• Better team efficiency
• Clear visibility into processes

 Examples of Workflow Automation in a Marketplace (like Spiceinfo)

Below are examples directly related to how Spiceinfo might automate processes:

1. Seller Verification Workflow

Trigger: Seller signs up
Automation:

• Auto-check GST and PAN format
• Send documents to verification team
• Notify seller when approved

2. Price Data Workflow (Auction Analytics)

Trigger: New daily auction data released
Automation:

• Fetch data via script/API
• Clean and store data
• Update dashboards automatically
• Trigger alerts if prices spike or drop

3. Escrow Payment Workflow

Trigger: Buyer places an order
Automation:

• Auto-generate invoice
• Move buyer payment into escrow
• Notify seller to ship goods
• Release payment after delivery confirmation

4. Logistics & Shipping Workflow

Trigger: Order confirmed
Automation:

• Assign logistic partner
• Generate shipping label
• Notify buyer & seller
• Update tracking status automatically

5. Customer Support Workflow

Trigger: Customer submits a ticket
Automation:

• Auto-route ticket to correct department
• Send acknowledgment email
• Escalate if no response in X hours

Email: spiceinfo123@gmail.com

Phone: 0123456789